Privacy Policy – ComfortWay Plumbing, Heating and Cooling

1. Purpose

This Privacy Policy outlines how ComfortWay collects, uses, discloses, and protects personal information of visitors and clients in Ontario in compliance with applicable privacy laws as of August 29, 2025.

2. Applicability

This Policy applies to all personal information collected through our website—such as your name, contact details, and service requests—as well as any interactions or commercial services we provide.

  • Federal law: We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) for personal data collected during commercial activities
  • Ontario health law: Not applicable unless handling personal health information. PHIPA would only apply if ComfortWay were considered a health information custodian or handled health data

3. What We Collect

We only collect personal information that you voluntarily provide when you:

  • Request quotes or book services
  • Contact us via email, phone, or forms
  • Sign up for newsletters or updates

We may also collect non‑identifiable analytics data to improve website functionality.

4. Purpose & Consent

  • How We Use Your Information:
    • To schedule and manage service appointments
    • To communicate with you regarding services, quotes, and promotions
    • For internal analytics and website improvement
  • Legal Basis:
    • We only collect and use personal information with your knowledge and consent, as permitted under PIPEDA
    • You always have the option to withhold or withdraw consent, though this may affect our ability to provide certain services.

5. Disclosure

We do not sell, rent, or trade your personal information. Disclosure only occurs when:

  • Required by law or court order
  • To third‑party service providers (e.g., IT infrastructure or scheduling platforms) bound by confidentiality and responsible data handling agreements

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse.

7. Retention

Personal information is retained only as long as needed to fulfill the purposes outlined in this Policy or as required by law.

8. Your Rights

Under applicable privacy laws, you have the right to:

  • Access: Request a copy of your personal information
  • Correct: Ask to update any inaccurate information
  • Withdraw consent: At any time, for non‑essential data use, subject to service impacts
  • Complaint: If unsatisfied with privacy practices, you may contact:
    • The Office of the Privacy Commissioner of Canada (for PIPEDA matters)
    • The Information and Privacy Commissioner of Ontario (if applicable)

9. Cookies & Analytics

We use essential cookies or analytics tools solely to:

  • Enhance user experience
  • Understand site usage patterns

These cookies do not collect personal identifying details. You may disable cookies via your browser settings.

10. Policy Changes & Contact

Updates: We may update this Privacy Policy over time. The latest version (as of August 29, 2025) will always appear on our website.

Questions or Concerns?
Contact us at:

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